nexoraRefund Policy
Requesting a review
Contact support with your order reference and a description of the issue. Do not include your password or digital key. A refund request is assessed against delivery and reveal status, supplier records and applicable customer rights.
Failed and uncertain orders
The team reconciles uncertain supplier transactions before authorizing another purchase or a refund. An eligible failed order can be marked for refund review. Approved refunds are credited exactly once and recorded as a new wallet transaction.
Digital product restrictions
A revealed or redeemed product may be subject to supplier restrictions. Region incompatibility should be prevented by checking the region before purchase. No policy language is intended to remove mandatory customer rights. Final eligibility rules must be published by the operator before launch.
Questions? Contact support.